RETURNS & EXCHANGES
HOW DO I PLACE A RETURN OR EXCHANGE?
You can return any new, undamaged item within 10 days of delivery. Custom charm bracelets and necklaces with attached charms are non-refundable. Please head over to https://the-fete.loopreturns.com/ and enter your order number to start your return.
From there you will receive a prepaid shipping label which you can use to mail the item(s) back to us in a securely packed box. Items MUST be returned in original packaging.
Please note a $5 return shipping / restocking fee will be deducted from your refund. Express shipping fees will not be refunded.
Refunds are issued in the same form as the initial payment and can take up to 2 weeks for you to see the credit in your account.
WAIT, WHERE IS MY RETURN SLIP / RECEIPT?
The Fête does not include return slips or receipts in your package. You must go through the above process to return your items.
If you are feeling lost or need help with anything, email firstname.lastname@example.org - we're always happy to help.
HOW DO I EXCHANGE A GIFT?
Email us at email@example.com and we’ll handle the exchange for you (discreetly).
HELP! MY ITEM IS DAMAGED
If you believe your jewelry has a defect you may return it to us at any time within the first six-months after purchase. We will repair or replace your jewelry as deemed appropriate if the damage is due to a manufacturing error. Please note this does not cover normal wear & tear, cuts and scratches.
Email us at firstname.lastname@example.org to begin your repair
If your piece has broken outside of the warranty period, please send us an email and we will assess the cost of fixing and/or replacing it on a case-by-case basis.